Previous incidents

May 2025
May 28, 2025
1 incident

[Staging] QR Logins, [Staging] PWD/OTP-SMS Logins, and 1 other service are down

Downtime

Resolved May 28 at 05:34pm GMT+8

[Staging] Userinfo via QR Login recovered.

5 previous updates
May 21, 2025
1 incident

Singpass Facial Verification is down

Downtime

Resolved May 21 at 03:05pm GMT+8

We have resolved the issue and Singpass facial verification has now resumed as per normal.

1 previous update
May 20, 2025
1 incident

[Staging] QR Logins and [Staging] Userinfo via QR Login are down

Downtime

Resolved May 20 at 10:59am GMT+8

[Staging] Userinfo via QR Login recovered.

3 previous updates
May 16, 2025
1 incident

[Staging] QR Logins and [Staging] Userinfo via QR Login are down

Downtime

Resolved May 16 at 04:20pm GMT+8

[Staging] QR Logins and [Staging] Userinfo via QR Login recovered.

1 previous update
May 13, 2025
1 incident

[Staging] OTPs sent via SMS not available until 13 May 2025 19:00h

Resolved May 13 at 12:50pm GMT+8

[Staging] OTPs sent via SMS in our STAGING environment will not be available until 13 May 2025 19:00h.

This is to manage our SMS gateway's traffic load.
May 08, 2025
1 incident

[Staging] Singpass Auth Server is down

Downtime

Resolved May 08 at 08:12pm GMT+8

[Staging] Singpass Auth Server recovered.

1 previous update
April 2025
Apr 13, 2025
1 incident

[Staging] Userinfo via QR Login is down

Downtime

Resolved Apr 14 at 12:33am GMT+8

[Staging] Userinfo via QR Login recovered.

1 previous update
Apr 03, 2025
1 incident

[Staging] QR Logins and [Staging] Userinfo via QR Login are down

Downtime

Resolved Apr 03 at 03:09pm GMT+8

[Staging] Userinfo via QR Login recovered.

3 previous updates
March 2025
Mar 26, 2025
1 incident

[Staging] PWD/OTP-SMS Logins is down

Downtime

Resolved Mar 26 at 08:47pm GMT+8

[Staging] PWD/OTP-SMS Logins recovered.

1 previous update
Mar 12, 2025
1 incident

Userinfo via QR Login is down

Downtime

Resolved Mar 12 at 03:23pm GMT+8

Userinfo via QR Login recovered.

3 previous updates
Mar 06, 2025
1 incident

Singpass Facial Verification is down

Downtime

Resolved Mar 06 at 03:15pm GMT+8

We have resolved the issue and Singpass facial verification has now resumed as per normal.

1 previous update