Previous incidents

July 2025
Jul 21, 2025
1 incident

QR Logins and Userinfo via QR Login are down

Downtime

Resolved Jul 21, 2025 at 11:36am UTC

QR Logins and Userinfo via QR Login recovered.

There was an issue affecting QR synthetics. No logins were affected.

1 previous update
Jul 01, 2025
1 incident

[Staging] PWD/OTP-SMS Logins is down

Downtime

Resolved Jul 01, 2025 at 08:42am UTC

[Staging] PWD/OTP-SMS Logins recovered.

1 previous update
June 2025
Jun 13, 2025
1 incident

Singpass Facial Verification is down

Downtime

Resolved Jun 12, 2025 at 07:08pm UTC

We have resolved the issue and Singpass facial verification has now resumed as per normal.

1 previous update
Jun 06, 2025
1 incident

[Staging] PWD/OTP-SMS Logins is down

Downtime

Resolved Jun 06, 2025 at 02:40am UTC

[Staging] PWD/OTP-SMS Logins recovered.

1 previous update
Jun 04, 2025
1 incident

[Staging] PWD/OTP-SMS Logins is down

Downtime

Resolved Jun 03, 2025 at 11:31pm UTC

[Staging] PWD/OTP-SMS Logins recovered.

1 previous update
Jun 02, 2025
1 incident

[Staging] PWD/OTP-SMS Logins is down

Downtime

Resolved Jun 02, 2025 at 09:42am UTC

[Staging] PWD/OTP-SMS Logins recovered.

1 previous update
May 2025
May 28, 2025
1 incident

[Staging] QR Logins, [Staging] PWD/OTP-SMS Logins, and 1 other service are down

Downtime

Resolved May 28, 2025 at 09:34am UTC

[Staging] Userinfo via QR Login recovered.

5 previous updates
May 21, 2025
1 incident

Singpass Facial Verification is down

Downtime

Resolved May 21, 2025 at 07:05am UTC

We have resolved the issue and Singpass facial verification has now resumed as per normal.

1 previous update
May 20, 2025
1 incident

[Staging] QR Logins and [Staging] Userinfo via QR Login are down

Downtime

Resolved May 20, 2025 at 02:59am UTC

[Staging] Userinfo via QR Login recovered.

3 previous updates
May 16, 2025
1 incident

[Staging] QR Logins and [Staging] Userinfo via QR Login are down

Downtime

Resolved May 16, 2025 at 08:20am UTC

[Staging] QR Logins and [Staging] Userinfo via QR Login recovered.

1 previous update
May 13, 2025
1 incident

[Staging] OTPs sent via SMS not available until 13 May 2025 19:00h

Resolved May 13, 2025 at 04:50am UTC

[Staging] OTPs sent via SMS in our STAGING environment will not be available until 13 May 2025 19:00h.

This is to manage our SMS gateway's traffic load.
May 08, 2025
1 incident

[Staging] Singpass Auth Server is down

Downtime

Resolved May 08, 2025 at 12:12pm UTC

[Staging] Singpass Auth Server recovered.

1 previous update